DISPATCH TIME

Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-5 business days. For pre-orders, please expect a production time of 15-30 working days as we require this time to prepare the materials.

Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out! Kindly note that we are unable to cancel the order when it was shipped.

 

SHIPPING TIMES & COSTS

We ship worldwide! All our shipping prices are in US Dollars (USD). Please note that business days DO NOT include weekends or public holidays. See below to find more information regarding delivery timeframes per destination:

We offer free standard shipping for all orders above $100 USD!

Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping, we can't make any shipping time guarantees. We are also unable to offer return for items arrive late. Check out our full return policy here. 

 

DELIVERY INFORMATION

  • Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse.
  • Customs Charges: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. Innovare Denim is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

 

Return Policy

Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.
To initiate a return/exchange, please email us at contact@innovaredenim.com.
  • Order number
  • Name of the item(s) you wish to return/exchange
  • Reasons for the return/exchange
  • Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
We accept returned for Gift card or Exchange Only. Styles returned are subject to rejection if they do not satisfy the following requirements:
  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item has hygiene stickers still in place (Swimwear)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • Earrings cannot be returned (for hygiene reasons)
  • Accessories( Press on nails, necklaces, gloves and leggings) non-returnable
  • A receipt and proof of purchase is available
    The return address is in New Jersey, USA.
    *Please do not send packages to the waybill address. Any packages sent there will be refused. Check out our full return policy here.